Shipping policy

Last updated: 10 November 2026

blankpackaging is a trading name of Cangeroo Ltd, company number 15852565, registered in England and Wales.

UK delivery

We currently accept orders for delivery within the United Kingdom. We do not offer international delivery.

Availability depends on the product, quantity and delivery postcode. If checkout does not offer a service, contact blankpackaging@gmail.com before ordering.

Standard delivery charges

• Eligible orders below £50: £2.99 standard delivery.
• Eligible orders of £50 or more: free standard delivery.

These are the standard rates for items covered by our general shipping profile. The final delivery charge and available service are shown before payment.

Product-specific services and separately fulfilled items may have different charges; check the total before ordering.

We will not add an undisclosed delivery surcharge after you have committed to purchase. If we cannot fulfil an order on the agreed terms, we will contact you and arrange the appropriate refund rather than demand an unagreed charge.

Delivery times

Where checkout displays delivery dates for your selected service, read those dates before paying. The delivery period agreed for your order takes precedence over the default period below.

Unless a different delivery date or period is expressly agreed before purchase, our standard delivery period is within 30 calendar days of entering the contract.

We aim to send goods sooner. Next-day or express delivery is available only where expressly offered and confirmed for your order.

If you need packaging by a particular date, contact us before paying so we can check availability and agree a suitable delivery period.

Dispatch means goods leaving the fulfilment point; delivery means goods arriving with you.

Goods may be dispatched by a supplier or forwarded by us after inspection, and different products may arrive separately. We remain your seller and contact for the entire order.

Postcodes, bulky goods and access

For Northern Ireland, the Scottish Highlands and islands, remote postcodes or bulky/pallet quantities, contact us before ordering if checkout does not expressly show a suitable service.

For pallets, tell us about access restrictions and unloading requirements before we agree the order.

No customer collection is available.

Addresses and tracking

Check your delivery address before placing your order. Contact us promptly if a correction is needed; changes may not be possible after dispatch.

Use the tracking link in your dispatch email where provided.

Delayed, missing, damaged or incorrect deliveries

Email blankpackaging@gmail.com or telephone 020 3951 4130 with your order number and a description of the problem.

Photographs can help us investigate, but are not a condition of statutory rights.

For consumer orders, goods generally remain our responsibility until you or your nominated recipient physically receives them, subject to the rules for an independently commissioned carrier.

We may investigate with the supplier or carrier, but this does not replace your rights against us. Your statutory rights concerning late delivery remain unaffected.

Returns

Our return and refund policy explains cancellation, faulty goods, return costs and the postal returns address:

https://blankpackaging.com/policies/refund-policy

Do not send parcels to our registered office.

No customer visits, collections or in-person drop-offs are available.

Nothing in this policy limits your statutory rights.