Delivery information

Last updated: 10 November 2026

blankpackaging is a trading name of Cangeroo Ltd, company number 15852565, registered in England and Wales.

UK delivery

We currently accept orders for delivery within the United Kingdom. We do not offer international delivery. Availability depends on the product, quantity and delivery postcode. If checkout does not offer a service, contact blankpackaging@gmail.com before ordering.

Standard delivery charges

• Eligible orders below £50: £2.99 standard delivery.
• Eligible orders of £50 or more: free standard delivery.

These are the standard rates for items covered by our general shipping profile. The final delivery charge and available service are shown before payment. Product-specific services and separately fulfilled items may have different charges; check the total before ordering. We will not add an undisclosed delivery surcharge after you have committed to purchase. If we cannot fulfil an order on the agreed terms, we will contact you and arrange the appropriate refund rather than demand an unagreed charge.

Delivery times

Where checkout displays delivery dates for your selected service, read those dates before paying. The delivery period agreed for your order takes precedence over the default period below.

Unless a different delivery date or period is expressly agreed before purchase, our standard delivery period is within 30 calendar days of entering the contract. We aim to send goods sooner, but do not advertise an unverified next-day or express service. If you need packaging by a particular date, contact us before paying so we can check availability and agree a suitable delivery period.

Dispatch means goods leaving the fulfilment point; delivery means goods arriving with you. Goods may be dispatched by a supplier or forwarded by us after inspection, and different products may arrive separately. We remain your seller and contact for the entire order.

Postcodes, bulky goods and access

For Northern Ireland, the Scottish Highlands and islands, remote postcodes or bulky/pallet quantities, contact us before ordering if checkout does not expressly show a suitable service. For pallets, tell us about access restrictions and unloading requirements before we agree the order. No customer collection is available.

Tracking and delivery problems

Use the tracking link in your dispatch email where provided. For delayed, missing, damaged or incorrect deliveries, email blankpackaging@gmail.com or telephone 020 3951 4130 with your order number. Photos can help, but are not a condition of statutory rights.

For consumer orders, goods generally remain our responsibility until you or your nominated recipient physically receives them, subject to the rules for an independently commissioned carrier. Your statutory rights concerning late delivery remain unaffected.

Read our shipping policy and returns and refunds policy.

Returns by post

Postal returns only — no customer visits, collections or in-person drop-offs. This address is not a shop or public collection point.

Please include your order number and contact details inside the parcel. Email blankpackaging@gmail.com for return instructions or help with a damaged, incorrect or bulky item. Contacting us first helps us arrange the appropriate return route; it is not a condition of exercising statutory cancellation rights. Your applicable return rights and responsibility for return postage remain as set out in the returns policy and the law.