blankpackaging — Packaging, without the complications.

Privacy policy

Last updated: 10 November 2026

UK privacy notice

This notice explains our handling of personal information under UK data protection law, including the UK GDPR and Data Protection Act 2018, and relevant UK electronic communications rules.

Our store is intended for UK orders. Restricting sales to the UK does not mean that all personal information is stored or processed in the UK.

Who we are

Cangeroo Ltd, trading as blankpackaging, is the controller responsible for personal information used to operate this store and handle enquiries and orders.

Company number: 15852565
Registered in: England and Wales

Registered office:
167-169 Great Portland Street
5th Floor
London
England
W1W 5PF

Email: blankpackaging@gmail.com
Telephone: 020 3951 4130

Information we collect

Depending on your interaction with us, we collect:

  • Contact, billing and delivery details.
  • Order, payment-status, transaction and account information.
  • Enquiries, quotation requirements and customer-service correspondence.
  • Returns, complaints and dispute information.
  • Technical information such as IP address, device and browser information, and information needed to operate and secure the website.
  • Marketing preferences and consent choices, where applicable.

We receive information from you and from providers involved in your transaction. If someone orders for another recipient, we may receive that recipient’s delivery details.

Payment providers handle payment-card information through checkout. Do not send card details by email or through contact forms.

How and why we use information

We use personal information for these purposes and lawful bases:

  • Orders, requested quotations, delivery and returns: taking steps at your request before a contract and performing our contract with you.
  • Business contacts: our legitimate interests in managing business relationships where you act for an organisation.
  • Support, fraud prevention, security and legal claims: our legitimate interests in operating a secure business and resolving problems, balanced against your rights.
  • Accounting and statutory records: compliance with legal obligations.
  • Optional marketing and technologies requiring consent: consent where legally required.

Information necessary to fulfil an order or answer a request is required for that purpose. Without it, we may be unable to complete the transaction or respond.

An ordinary enquiry does not automatically subscribe you to marketing.

Who receives information

We use Shopify to host and operate our store.

Where necessary, information is shared with payment services, product suppliers, couriers, email and IT providers, professional advisers and other providers involved in operating the business.

Where a supplier dispatches directly, we share the recipient’s name, delivery address and necessary contact details with that supplier and its carrier. Our current product sources include Packaging Products Online, a division of Opalion Ltd, and Eco Supplies.

We limit information shared to what is needed for the relevant service. We may disclose information where required by law or to establish, exercise or defend legal claims.

Some providers act as independent controllers for their own legal, security or service purposes.

Shopify’s privacy notice is available at:
https://www.shopify.com/legal/privacy

Information about cookies and related providers is available at:
https://blankpackaging.com/pages/cookie-policy

International processing

Shopify and other providers may process information outside the UK.

Shopify explains its data processing and international transfer arrangements in its Data Processing Addendum and subprocessor information:

https://www.shopify.com/legal/dpa
https://www.shopify.com/legal/subprocessors

These arrangements can include UK-recognised adequacy decisions and applicable contractual safeguards. Other providers’ arrangements depend on the service used.

You can ask us for information about the destinations and safeguards relevant to your data, including how to obtain a copy where available. We do not describe this service as UK-only data hosting.

Retention

We keep information for as long as necessary for its purpose, including applicable accounting, tax and legal requirements, order enquiries, complaints and legal claims.

Retention depends on the type of record, the business relationship and applicable statutory or limitation periods. Records relevant to an ongoing dispute may need to be retained until it is resolved.

Marketing preferences are respected. We may retain a minimal suppression record to avoid sending unwanted marketing.

Cookies and similar technologies

Our website uses technologies needed for functions such as security, basket management and checkout.

Where optional analytics or advertising technologies require consent, that consent is required before they are used.

Use Cookie preferences in the website footer to review or change your choices. You can also contact us for help.

Our cookie policy explains the relevant technologies and providers:
https://blankpackaging.com/pages/cookie-policy

Your rights

Depending on the circumstances, you may request access, correction, erasure, restriction or portability of your information, and object to processing.

You may object to direct marketing at any time and withdraw consent where we rely on it. Withdrawal does not affect earlier lawful processing.

Rights have legal conditions and exceptions. We may request proportionate information to verify identity. Rights requests are normally answered within one month, subject to lawful extensions or adjustments.

To exercise a right, email blankpackaging@gmail.com.

Privacy complaints

Email blankpackaging@gmail.com with the subject “Data protection complaint”, explaining your concern and the outcome you seek.

We will acknowledge a data protection complaint within 30 days, investigate appropriately without undue delay, keep you informed and communicate the outcome. This acknowledgement period is separate from the usual timeframe for a data-rights request.

You may also complain to the Information Commissioner’s Office:

https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

Updates

We may update this notice when our services, processing or legal requirements change. The date above identifies the latest revision.

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