Refund policy
Last updated: 10 November 2026
blankpackaging is a trading name of Cangeroo Ltd.
Email: blankpackaging@gmail.com
Telephone: 020 3951 4130
Starting a return or cancellation
Contact us with your order number, the goods and quantities concerned, and whether you are cancelling an order or reporting a problem.
Contacting us first helps us identify your order and arrange appropriate handling, particularly for bulky, damaged or incorrectly supplied goods. However, you do not need our approval or a return reference to exercise a statutory cancellation right.
Do not send goods directly to a supplier unless we have agreed that arrangement.
Consumer purchases: changing your mind
You are a consumer if you purchase wholly or mainly outside your trade, business, craft or profession.
For eligible online purchases, you normally have until 14 days after the day you, or your nominated recipient, receives the goods to tell us clearly that you wish to cancel. You may also cancel before delivery. For an order delivered in separate lots, the cancellation period generally starts after receipt of the last lot.
You must then send the goods back without undue delay and no later than 14 days after notifying us.
A bulk quantity, minimum order value or business account does not, by itself, remove consumer rights. A longer cancellation period may apply where legally required information was not properly provided.
Return postage
For a consumer change-of-mind cancellation, you pay the direct return postage cost where we informed you of that responsibility before purchase.
For goods that cannot normally be returned by post, we must provide the required return-cost information before purchase if you are to bear that cost. If we have not provided that information, we will bear the return cost where required by law.
We do not charge a restocking or cancellation administration fee for exercising a statutory consumer cancellation right.
Condition, inspection and partial packs
You may inspect goods as reasonably necessary to establish their nature, characteristics and functioning, as you could in a shop.
Please keep goods clean, dry and protected, and retain their packaging where practical. Original packaging is helpful but is not an absolute condition of statutory consumer rights.
Where legally permitted, we may deduct an actual reduction in value caused by handling beyond what is necessary, provided the required cancellation information was supplied. Using, contaminating, cutting, marking or damaging goods, or returning fewer items than the purchased pack, may reduce their value.
Any deduction will be assessed individually and explained. It will not be an automatic fixed-percentage penalty. Opening ordinary outer packaging does not, by itself, remove your cancellation rights.
Refunds following consumer cancellation
We refund the price of the cancelled goods, subject only to lawful deductions.
If you cancel the whole order, we also refund the least expensive standard outbound delivery charge we offered. We do not have to refund the additional cost of an upgraded delivery service you selected. A partial cancellation does not automatically entitle you to a delivery-charge refund where that charge still applies to the goods retained.
We refund without undue delay and no later than 14 days after receiving the returned goods or evidence that you sent them back, whichever is earlier. Where we have offered to collect the goods, the applicable deadline is normally 14 days after receiving your cancellation notice.
Refunds use the original payment method unless you expressly agree otherwise, without a refund fee. A statutory refund is not dependent on our supplier reimbursing us.
Faulty, damaged, incorrect or misdescribed goods
Contact us promptly so we can investigate and arrange the appropriate remedy. Photographs of the goods, packaging and delivery label can help, but are not an absolute condition of statutory rights.
Consumers have the remedies provided by the Consumer Rights Act 2015, including the short-term right to reject qualifying faulty goods, generally within 30 days, and repair, replacement, price reduction or final rejection where applicable.
For a valid short-term rejection, we refund without undue delay and within 14 days after agreeing that you are entitled to a refund.
We bear reasonable return costs for faulty or incorrectly supplied goods where required by law. We will provide a suitable prepaid label or arrange collection where appropriate.
There is no blanket 24-hour or 48-hour reporting deadline that removes your statutory rights. Damage caused by misuse or unsuitable storage after delivery does not automatically establish that goods were faulty when supplied.
Exceptions
Statutory cancellation exceptions may apply to genuinely made-to-specification or clearly personalised goods.
For sealed goods unsuitable for return for health-protection or hygiene reasons, an exception applies only where the legal conditions are met and the relevant seal has been broken.
Ordinary packaging products, food-contact products, bulk purchases and goods sourced after ordering are not automatically excluded. Any applicable exception will be explained before purchase.
Rights concerning faulty or misdescribed goods remain unaffected.
Business purchases and the 20% restocking fee
The statutory consumer cooling-off right does not apply to genuine business-to-business purchases.
We do not offer an automatic change-of-mind return right for business purchases.
If we agree in writing to accept a voluntary change-of-mind business return, a restocking fee of 20% of the price paid for the returned goods applies, provided this fee was disclosed and agreed before purchase. The business customer also pays the agreed return carriage. We will confirm the return conditions in writing.
This provision applies to future agreements and does not introduce a fee into an existing order.
The 20% fee does not apply to consumers exercising statutory cancellation rights, or where goods are faulty, misdescribed or incorrectly supplied and a statutory or contractual remedy is due.
Any consumer deduction for excessive handling must reflect the actual lawful reduction in value; it is not a fixed 20% fee.
Please report business-order shortages or transit damage as soon as reasonably practicable to help us investigate. Nothing here excludes applicable contractual rights or remedies.
Postal returns address
blankpackaging — Returns
Cangeroo Ltd
5 Driftwood Drive
Kenley
CR8 5HT
United Kingdom
Postal or arranged-carrier returns only. No customer visits, collections or in-person drop-offs.
Include your order number and name inside the parcel. Pack goods securely and retain evidence of posting. A tracked service is recommended but is not an additional condition of statutory cancellation rights.
Our registered office is not our parcel returns address.
Optional cancellation form
You may use this form, but it is not compulsory.
To: Cangeroo Ltd trading as blankpackaging, at the postal returns address above or blankpackaging@gmail.com.
I give notice that I cancel my contract for:
Goods:
Order number:
Ordered on:
Received on:
Customer name:
Customer address:
Date:
Signature, only if submitted on paper:
Nothing in this policy excludes or restricts rights that cannot lawfully be excluded.