Choosing your packaging
What does blankpackaging sell?
Postal boxes, cardboard boxes, mailing bags, envelopes, protective packaging, packing tape, food packaging and paper carrier bags. Browse the shop menu to find a category.
Is the price for one item or a pack?
Check the product title, description and selected option for the pack quantity. Do not assume the price is per individual item. Contact us if a listing is unclear before ordering.
How do I choose the right size?
Compare the listed dimensions with your item and allow space for any protection you need. Check whether dimensions are stated as internal or external. Ask us if you need clarification.
Are lids included with bowls?
Only where the product listing expressly says so. Otherwise, lids are separate products. Match the lid to the specific bowl range, shape and size; capacity alone does not establish compatibility.
Can I use a food container in a microwave or freezer?
Only use a product for the applications and temperatures confirmed in its specification. If the information is not listed, ask us before use.
Ordering and delivery
Do you charge VAT?
Cangeroo Ltd, trading as blankpackaging, is not currently VAT registered. We do not add VAT to our selling prices.
Can I ask about a bulk order?
Yes. Send the product names, quantities, delivery postcode and required date through our bulk order form. An enquiry does not guarantee a discount or reserve stock.
How much is delivery?
Review the delivery options and charges available for your address at checkout before payment. For a large order or a delivery question, contact us before ordering. See delivery information.
Can I change or cancel an order?
Contact us promptly with your order number. We will check what is possible at its current stage. Your statutory rights are unaffected; see our returns and refunds policy.
How do I track my order?
Use the tracking link in your dispatch email where tracking is provided. If you need help, use our order tracking guidance.
Materials and recycling
Is all packaging recyclable or compostable?
No single disposal method applies to the whole range. Materials, coatings, contamination and local collection rules affect disposal. See the individual product details and our materials and disposal guide.
What if my order arrives damaged or incorrect?
Email blankpackaging@gmail.com with your order number and a description. Photographs can help us investigate, but do not replace or restrict your statutory rights.
Business change-of-mind returns
Genuine business purchases do not carry an automatic consumer cooling-off right. If we agree to accept a voluntary change-of-mind business return, a restocking fee of 20% of the price paid for the returned goods applies where disclosed and agreed before purchase, plus agreed return carriage. We will confirm the conditions in writing. This applies to future agreements and does not add a fee retrospectively.
The 20% fee does not apply to consumers exercising statutory cancellation rights, or to remedies due for faulty, misdescribed or incorrectly supplied goods. See our return and refund policy.